8 - Delivery

Before validating the order, the Buyer is informed of the available delivery methods and of the lead times and costs of each of these methods.  

The Buyer must select the desired delivery method and provide all the information necessary for the effective delivery of the chosen Products using that method.

The Products are delivered to the address given by the Buyer when ordering as the “Delivery address” (which may differ from the billing address) or, where applicable, to the address of the selected pickup point.

NORPHE undertakes to deliver the Products within the time frame indicated to the Buyer when placing the order or, failing that, no later than 30 days after the order.

If the Products are not delivered within the above time frame, the Buyer may terminate the order by registered letter with acknowledgment of receipt or in writing on another durable medium if, after having instructed NORPHE by the same means to make the delivery within a reasonable additional period, NORPHE has not done so within that period.
The contract is deemed terminated upon receipt by NORPHE of the letter or written notice informing it of this termination, unless delivery has taken place in the meantime.

If the contract is terminated as described above, the Buyer will be refunded all sums paid, including shipping costs, no later than 14 days after the date on which the contract was terminated.

NORPHE reserves the right, in any event, to contact the Buyer in order to offer alternative methods of refunding the price of the Products and the shipping costs. The Buyer must expressly accept, on a durable medium, the choice of an alternative refund method.