8 - Delivery

Before validating its order, the Buyer is informed of the available shipping methods and of the delivery times and costs corresponding to each of these methods.

The Buyer must select the desired shipping method and provide all the information necessary for the actual delivery of the Products chosen by that method.

The Products are delivered to the delivery address of the Buyer’s establishment registered in its Account (which may differ from the billing address). Any change to this address must be requested from NORPHE.

Product delivery times are given for information purposes only. The Buyer expressly accepts that these times are indicative only and that NORPHE cannot under any circumstances be held liable for any delay in delivery compared with the announced time.

The Buyer is also expressly informed and accepts:

(i) That it bears all risks relating to the delivery of the Products, including the risks relating to the loading of the Products by the carrier selected by NORPHE. It is the Buyer’s responsibility to take out any insurance that may be necessary in this respect. This transfer of risk does not affect the transfer of ownership provided for in the “Retention of title” article;

(ii) That it is the Buyer’s responsibility to inspect the delivered Products upon receipt and to immediately make any relevant reservations and claims to the carrier, in particular in the event of damage to the Products;

(iii) That any claim regarding the conformity or quantity of the delivered Products must be sent to NORPHE by email or by registered letter with acknowledgement of receipt within 15 (fifteen) calendar days following delivery. Failing this, it cannot be taken into account.

The Buyer must date and sign the delivery receipt, on which it must also affix its company stamp and the name of the signatory. If the above procedure is not followed, the Buyer’s claims will be rejected.