8 - Delivery

8.1 - Delivery Areas

The Buyer is expressly informed that the Site offers delivery of Products only to countries within the European Union. 

Products will be delivered to the address provided by the Buyer at the time of ordering as the “Shipping Address ” (which may differ from the billing address), which must be located in one of the countries expressly listed above. 

8.2 - Shipping Methods and Delivery Times

Before confirming their order, the Buyer is informed of the available shipping methods, as well as the delivery times and costs associated with each method, depending on the region.

The Buyer must select the desired shipping method and provide all the information necessary for the successful delivery of the selected Products using that method.

The actual delivery time will be confirmed to the Buyer in the order confirmation email.

If delivery is not made within the time period specified above, the Buyer may cancel the order by registered letter with return receipt or by written notice on another durable medium if, after having given NORPHE notice in the same manner to make delivery within a reasonable additional period, NORPHE has failed to do so within that period.

The contract shall be deemed terminated upon NORPHE’s receipt of written notice of such termination, unless delivery has been made in the meantime.

If the contract is terminated in accordance with the terms set forth above, the Buyer will be refunded the full amount paid, including shipping costs, no later than 14 days following the date on which the contract was terminated.

NORPHE reserves the right, in any event, to contact the Buyer to propose alternative methods of refunding the price of the Products and the shipping costs. The Buyer must explicitly confirm, in writing, their acceptance of the chosen alternative refund method.