9 - Right of withdrawal

The Buyer has 14 days from the date of ordering a Product to cancel the purchase without having to provide a reason or pay any penalties, except for return shipping costs, which remain the Buyer’s responsibility and must be paid by the Buyer.

A Buyer who wishes to exercise their right of withdrawal must send NORPHE, at the contact information provided in the section titled “Identification of NORPHE,” before the expiration of the above-mentioned period, the withdrawal form reproduced in Appendix 1 hereto, duly completed, or a statement clearly expressing their intention to withdraw and including the order number appearing on the corresponding invoice sent to them by email by NORPHE.

The Product in question must be returned to NORPHE in accordance with all of the following conditions:

• In its original, complete packaging (including all accessories provided with it);
• In like-new condition, never used, and showing no signs of wear or damage;
• For capsules and other consumables: unopened;
• Without undue delay and no later than 14 calendar days after the Buyer notifies the Seller of their intention to cancel. 

It must be accompanied by a copy of the corresponding purchase invoice. The Buyer is liable for any damage to the Product that occurs during its return to NORPHE.

The Buyer will be refunded as soon as possible and no later than 14 days from the date NORPHE actually receives the request to cancel the order, for the full amount paid, less any return shipping costs, which remain the Buyer’s responsibility. NORPHE reserves the right, however, to defer this refund until the actual return of the Products in question.